SVM Active Pro

The system for remotely alerting crucial devices contributes to more individualized user experiences.

This technology was developed by the Hyperlogy team with 02 features focused on stimulating customer demand and real-time notification to the vending machine management team.

Technology will assist smart vending machine SVM management business:

• Information about the machine’s status is actively received by the person in charge: jammed goods; faulty components; monetary problems; the refrigerator does not function, data is lost, or the machine is turned off while being used
• Make it simple to decentralize management by managing notifications and sending alerts to authorized individuals
• To provide a prompt solution, the operator always has real-time knowledge of the SVM machine’s status.
• Information about the manager’s mobile phone and the person handling the machine simultaneously was updated immediately: when the error took place; designated contact, review history;…
• Utilize the system to manage the items on the remote machine. Managers will find it easier to control and operate multiple machines simultaneously thanks to this

A “breakthrough step” in vending technology that enables businesses to get closer to their intended customers is this.

Smart Vending Machines will be able to reach a greater number of customers with ease thanks to this technology.

With SVM Active Pro, you can easily and quickly send pertinent information and reminders to your customers via their preferred channel.

Businesses can improve key business metrics while creating more personalized experiences that drive customers and their needs through proactive, intelligent notifications.

To safeguard customer information, SVM strictly adheres to cloud computing and infrastructure security requirements.

Automated communication across multiple channels based on individual preferences allows you to effectively inform, remind, or collect information from a large number of customers at a low cost.

With timely, pertinent, and actionable information, encourage customers to complete specific tasks such as confirming appointments, paying bills, and placing product orders. Deliver individualized offers and incentives through special, individualized messages to encourage additional sales.

Customers receive timely reminders and alerts from the support system, and problems and questions can be resolved with just a single click.

Learn how to evaluate customer experiences and campaigns for external communication, as well as how to improve notification strategies to continuously increase response rates.